Privacy Policy

Effective Date: October 14, 2025
Company: Total Solutions Group (“Company,” “we,” “us,” “our”)
Website: mytsghome.com

1. Introduction

At Total Solutions Group, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

2. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information: Name, email address, billing address, phone number, and payment details (processed securely by Stripe; we do not store your full credit card information).
Account Information: Login credentials, order history, and saved digital downloads.
Technical Information: IP address, browser type, device information, and usage data via cookies or analytics tools.

3. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders.
To provide access to your digital downloads.
To send order confirmations, invoices, and support-related communications.
To improve our website, services, and user experience.
To comply with legal and regulatory requirements.

4. Payment Processing

Payments are securely processed by Stripe. Your payment details are encrypted and handled by Stripe under their Privacy Policy. Total Solutions Group does not store or have access to your full payment card details.

5. Cookies and Tracking

Our website may use cookies and similar technologies to:

Enable core website functionality (e.g., shopping cart).
Analyze website traffic and performance.
Remember user preferences.

You may disable cookies through your browser settings, but some features may not function properly.

6. Sharing of Information

We do not sell or rent your personal information. We may share your data only in the following cases:

With service providers (e.g., WordPress, WooCommerce, Stripe, hosting providers) who help us operate our business.
When required by law, regulation, or legal process.
To protect the rights, safety, or property of Total Solutions Group, our customers, or others.

7. Data Security

We use industry-standard security measures to protect your information, including SSL encryption for transactions and secure hosting. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to:

Fulfill your orders and provide services.
Comply with legal obligations (e.g., tax, accounting).
Resolve disputes and enforce agreements.

9. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your data (subject to legal obligations).
Opt out of non-essential communications.

To exercise these rights, contact us at info@mytsghome.com.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Total Solutions Group
Email: info@mytsghome.com
Phone: (407) 880-2333